Terms and conditions

These terms apply when you book a consultation through moreconfidence.co.uk and when you use this website. Please read them before you book. By booking, you agree to them.

About us

This website is run by International Andrology Limited, registered in England and Wales (company number 09491208), registered office 78 Seymour Place, London W1H 2EH. Our clinic is on the first floor, 22 Upper Wimpole Street, London W1G 6NB. International Andrology is registered with the Care Quality Commission (CQC).

Contact us on 020 3051 3060 or at [email protected].

Booking and payment

Our consultation fees are:

• Consultation in clinic: £100. You pay £50 online when you book and £50 at your appointment.
• Video consultation: £50, paid online when you book.

You pay online by card through Stripe, our payment provider. Your booking is confirmed when your payment goes through and we send you a confirmation email. If you go ahead with treatment, your consultation fee comes off the treatment price. If you decide not to have treatment with us, we refund your consultation fee in full: just let us know.

If someone else books your chosen time while you're paying, we refund your payment in full automatically and ask you to choose another time.

Prices may change at any time, but a change won't affect a booking we have already confirmed. Where VAT applies, it is included in the price. Any treatment is agreed separately after your consultation, and we will give you its full price before you decide.

Changing or cancelling your appointment

You can cancel or move your appointment free of charge if you tell us at least 48 hours before it starts. Call us on 020 3051 3060 (Monday to Friday, 8am to 6pm, except bank holidays) or email [email protected].

• If you cancel with at least 48 hours' notice, we refund everything you paid online, in full, to the card you used.
• If you move your appointment with at least 48 hours' notice, your payment carries over to the new time.
• If you cancel or move with less than 48 hours' notice, or don't attend, the amount you paid online is not refunded.

Refunds usually reach your card within 5 to 10 working days, depending on your bank.

If we need to cancel

Occasionally we may have to cancel or move an appointment, for example if your clinician is unavailable or because of an event outside our control. If this happens, we will contact you promptly and offer a new time. If you'd rather not rebook, we will refund everything you have paid in full.

Medical information on this website

The information on this website is general and is not a substitute for personal medical advice. Whether a treatment is suitable for you can only be decided after a consultation. Results vary from person to person. Our medical team will talk you through what is realistic for you, and the risks, before you decide on any treatment.

If there is a problem

If you're unhappy with any part of our service, please tell us as soon as possible so we can put it right. Our complaints policy explains how we handle complaints.

As a consumer, you have legal rights if a service isn't carried out with reasonable care and skill. Citizens Advice can tell you more about these rights. Nothing in these terms affects them.

Your information

We handle your personal information as set out in our privacy policy and cookie policy.

Using this website

We own, or are licensed to use, all intellectual property rights in this website and the material on it, including text, photographs, illustrations and video. You may view and print pages for your own personal use. You must not copy, modify or use any part of this website for commercial purposes without our written permission.

You must not misuse this website, for example by introducing viruses or other harmful material, or by trying to gain unauthorised access to it, the server it runs on, or any connected system or database. Doing so may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and cooperate with them, and your right to use the website will end immediately.

Links to other websites are provided for your information only. We have no control over those websites and accept no responsibility for them.

Our responsibility to you

We take reasonable care to keep this website accurate and available, but we can't guarantee that it will always be available, error-free or free of viruses. To the extent the law allows, we are not responsible for any loss caused by using this website or by relying on its general information.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Changes to these terms

We may update these terms from time to time. The terms that apply to your booking are the ones published when you booked.